|
Cadco, Ltd. warrants all products (in the United States and Canada) to be free from defects in material and workmanship for a period of one year from date of purchase. (See product descriptions for other warranty periods on specific parts: 90 day warranty on all light bulbs and gaskets for Combination and Convection Ovens, two year warranty on original toaster elements, etc.) Warranty does not apply in cases of misuse, abuse or damage from external service or repair attempts by unauthorized personnel.
- A copy of original invoice or sales receipt is required for proof of purchase date for warranty coverage.
- ALL CADCO ITEMS ARE CARRY-IN SERVICE ITEMS* (except all models of CAPO combination ovens, all models of Switch-Air Digital Convection Ovens, and all 208-240 Volt Manual Convection Ovens, which have on-site warranty service.)
- ALL RANGES, BUFFET SERVERS, WARMING TRAYS, GRIDDLES, GRILLS, FOOD STEAMERS and MODEL VSK-1 KETTLES should be returned directly to Cadco** for service.
- The customer is responsible to ship or deliver carry-in service items to a Cadco authorized service center, or directly to Cadco**, along with a copy of the original invoice or sales receipt for proof of purchase date, and a description of the problem.
**If returning a unit directly to Cadco, Ltd. for warranty repair, please call us first for a Return Authorization Number. Return Authorization Number MUST be written on outside of carton to track the unit and avoid service delays.
- *If shipping the unit to Cadco or to a service location, be sure to pack it securely and insure it for its original purchase price. Cadco is not responsible for damage or loss of unit in transit to us or a service center
- Warranty is applicable only in USA and Canada*. (*Canadian customers contact Joicey Food Services, Ltd. in Ontario, Tel. (905) 825-9665.)
- Please do not take your unit to the store where you purchased it for warranty repair. For our authorized US service agent nearest you, please contact Cadco, Ltd. at 145 Colebrook River Road, Winsted, CT 06098, Tel: (860) 738-2500, FAX: (860) 738-9772, E-mail: info@cadco-ltd.com .
|
