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PDF of Current Warranty
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PLEASE READ WARRANTY STATEMENT BEFORE CHECKING SERVICE LOCATIONS
Cadco, Ltd. warrants all products (in the United States and Canada) to be free from defects in material and workmanship for a period of one year from date of purchase. (See product descriptions for other warranty periods on specific parts: 90 day warranty on all light bulbs and gaskets for Combination and Convection Ovens, one year on oven motors, two year warranty on original toaster elements, etc.) Warranty does not apply in cases of misuse, abuse or damage from external service or repair attempts by unauthorized personnel.
- Cadco National Service Number 877-603-7393 (Connecticut) MUST be called first for authorization of any Warranty Service at any service location.
- A copy of original invoice or sales receipt is required for proof of purchase date for warranty coverage.
- ALL CADCO ITEMS ARE CARRY-IN SERVICE ITEMS* (except Grand & Jumbo Buffet Carts, all models of CAPO combination ovens, all models of LineChefTM Digital Convection Ovens, and all 208-240 Volt Manual Convection Ovens, which have one year on-site warranty service. (NOTES: (1) Buffet Cart Skirts have 30-day initial defect warranty only; (2) Oven light bulbs & gaskets are easily changeable on-site by end-user, and do not qualify for service center warranty assistance. Call Cadco directly for warranty replacement of these items.)
ALL RANGES, BUFFET SERVERS, WARMING SHELVES, HOLDING TOWERS, GRIDDLES, GRILLS, and FOOD STEAMERS and MODEL VSK-1 KETTLES should be returned directly to Cadco** for service. - The customer is responsible to ship or deliver carry-in service items to a Cadco authorized service center, or directly to Cadco**, along with a copy of the original invoice or sales receipt for proof of purchase date, and a description of the problem.
**If returning a unit directly to Cadco, Ltd. for warranty repair, please call us first for a Return Authorization Number. Return Authorization Number MUST be written on outside of carton to track the unit and avoid service delays.
- *If shipping the unit to Cadco or to a service location, be sure to pack it securely and insure it for its original purchase price. Cadco is not responsible for damage or loss of unit in transit to us or a service center
- Warranty is applicable only in USA and Canada*. (*Canadian customers contact Joicey Food Services, Ltd. in Ontario, Tel. (905) 825-9665.)
- Please do not take your unit to the store where you purchased it for warranty repair. For our authorized US service agent nearest you, please contact Cadco, Ltd. at 145 Colebrook River Road, Winsted, CT 06098, Tel: (860) 738-2500, FAX: (860) 738-9772, E-mail: info@cadco-ltd.com.
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l Cadco National Service Number:
877-603-7393
MUST be called first
for authorization of any Warranty Service
at any service location.
l Service centers available
throughout the US.
Click here for local
Service Locations.
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OVEN WARRANTIES
LineChefTM COMBINATION OVENS:
l One Year on-site warranty**
l Two Year warranty on heating elements
LineChefTM DIGITAL CONVECTION OVENS:
l Two Year Limited warranty
(1 year On-site service & parts, 2nd year parts only)**
LineChefTM MANUAL CONVECTION OVENS:
l 120 Volt Models: Two Year Limited Warranty
(1 year Carry-in service & parts, 2nd year parts only)**
l 208-240 Volt Models: Two Year Limited Warranty
(1 year On-site service & parts, 2nd year parts only)**
COMPACT MANUAL CONVECTION OVENS:
(OV-003, OV-013, OV-023)
l 120 Volt Models: Two Year Limited Warranty
(1 year Carry-in service & parts, 2nd year parts only)**
l 208-240 Volt Model: Two Year Limited Warranty
(1 year On-site service & parts, 2nd year parts only)**
BASIC 120 VOLT CONVECTION OVENS
(OV-250 & OV-350):
l Carry-in Service items with One Year Limited Warranty
**ALL OVENS:
l 90 day warranty on light bulbs and gaskets
(NOTE: light bulbs & gaskets are easily changeable on-site by end-user, and do not qualify for service center warranty assistance. Call Cadco directly for warranty replacement of these items.)
l One year warranty on all oven motors
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Specific programs my introduce a longer warranty period.
This information will be covered in a separate document.
(Page updated 10-30-2008)
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